[fa icon="plus-square"] Can we bring a guest?

Yes, you can bring a spouse, significant other, or close friend. Please note that ATELIER Playa Mujeres is Adults and guests over 16 years only.

Please ensure you register with guest information and that your guest has an active passport that won’t expire in less than 6 months after the trip dates.

[fa icon="plus-square"] When must we RSVP by?

All RSVPs must be received by February 21st, 2024. Please make sure your RSVP is on time to secure your spot on the May trip.

[fa icon="plus-square"] What are my flight details?

All flights should be booked in Egencia. Prior to booking your flights, please make yourself familiar with Acquia’s Travel and Expense policy.

Please keep in mind, you will be flying into the CANCUN International Airport! All attendees coming from international/west coast offices are permitted to arrive to the Atelier Resort on May 3rd. All other attendees should arrive on May 4th.

[fa icon="plus-square"] Can I come early or extend my trip?

We have a limited amount of pre/post extensions. Please email Info@ExecutiveGroupTravel.com for extension requests at the discounted group rate. 

Once Executive Group Travel confirms your extension, you have 72 hours to cancel those nights.

[fa icon="plus-square"] Can I book my own airport transportation in Mexico?

Yes. When you arrive to Cancun airport, please proceed through customs then pick up luggage and pass through immigration. Please follow signs towards the exit and make sure you completely exit the airport before looking for your transfer. It will be outside the airport, not inside. Please look for the Acquia sign held by Amstar DMC once you exit the airport. They will be wearing blue Hawaiian shirts and khaki pants.

Please note that transportation will only be arranged on group arrival and departure dates. If you are extending your trip prior to or after the event, you will be responsible to arrange your own transportation to or from the airport.

For your transfer from Atelier to the Cancun airport, you must check-out from the hotel and meet the Amstar rep in the main lobby. At check out, you will be provided with a hotel checkout card, which you will need to provide to the bellman in order to depart the hotel.

[fa icon="plus-square"] What should I pack?

The temperatures in Cancun on average in early May averages 89°F. 

A few other helpful items to bring:

  • Valid Passport - your passport must be valid through your departure date for those attending from the US. *Please note that you are responsible to understand the travel requirements to travel to and from your home country. This is NOT the responsibility of Executive Group Travel.*
  • A Credit Card will be required at the time of check in for incidentals
  • Resort Casual attire
  • Bathing Suit
  • Sunglasses
  • Sunscreen
  • Active Wear for those looking to use the resorts fitness center

This is a casual trip and long pants are not required at any of the restaurants. 

[fa icon="plus-square"] Do you need to make reservations for dinner at the resort's restaurants?

We highly recommend making dinner reservations for your open nights upon arrival through the concierge team whose desk is located just to the left of the lobby bar at the main resort entrance.

Please note for the nights of May 4th and May 6th, you are all set for dinner as Acquia has pre-arranged reservations for the small group dinners and will be hosting the celebration dinner, so no additional reservations are needed on those nights.

A reminder that Maria Dolores is NOT INCLUDED in your all-inclusive package.

[fa icon="plus-square"] Do I need to tip?

At Atelier ALL TIPS are included. 

If you receive extraordinary service and would like to tip in addition to the included amount, please note that this extra tip will be charged to your room and paid for by the personal credit card that you provided the resort at the time of check in.

Acquia will be handling tips with the transfer companies also.  

[fa icon="plus-square"] Do I need to book my own hotel?

The Hotel has been pre-booked and billed to the company so please do not reserve your own room. 

During the registration process, you will have the opportunity to select the bedding type for your room (Queen/King vs 2 beds). Please note that this is NOT GAURENTEED rather based upon availability at the resort.

[fa icon="plus-square"] If the itinerary changes, how will I stay updated?

There will be two options.

1.  All updates and changes will be communicated to you through email in a timely manner from Executive Group Travel.  This means you should be using the hotel wi-fi once a day to check for any updates or special events added.

2.  Your personal itinerary on the Trip Plans App will be updated live so we highly recommend downloading the Travefy app for the best possible event experience.  You will receive an email 3 weeks before the event with instructions to download this app with your personal itinerary.